What is the Bureau of Financial Institutions?

It is a consultation and dissemination tool with which you can learn about the products offered by financial institutions, their commissions and fees, the complaints of users, the unhealthy practices they engage in, the administrative sanctions they have imposed on them, the abusive clauses in their contracts and other information that is relevant to informing you about their performance.

With the Bureau of Financial Institutions, it will be possible to know who is who in banks, insurance, multi-purpose financial corporations, savings banks, afores, and other entities.

With this, you will be able to compare and evaluate financial institutions, their products and services and you will have more elements to choose what is best for you.

This information will be useful to you in choosing a financial product and also to better understand and use the ones you already have.

This Bureau of Financial Institutions is a tool that can contribute to the country's economic growth, by promoting competition between financial institutions; that will promote transparency by disclosing information to users about their performance and the products they offer and that will facilitate responsible management of financial products and services by knowing their characteristics in detail.

This may result in greater social well-being, because by combining such diverse information about the financial system in a single space, you as a user will have more elements to optimize your budget, to improve your personal finances, to correctly use the credits that will strengthen your economy and obtain insurance that protects it, among other aspects.

The information contained in the Crediclub Financial Institutions Bureau is as follows:

Crediclub's behavior

Period: January - September 2023

Instituciones RECLAMACIONES (1)
Detalle en:
La Institución Financiera Condusef
Sanciones Cláusulas abusivas particulares (en proceso de eliminación) Programas de Ed. Financiera Evaluación de CONDUSEF por producto
Total de reclamaciones Índice de Reclamación por cada 10 mil clientes (2) (Trimestral) Índice de desempeño de atención a usuarios (IDATU Trimestral) Calificación 0 – 10 Total de Sanciones Monto Total de Sanción ($) Sinergia con Condusef Calificación 0-10
Totales del Sector Sofipos 2,932 1.0 8.41 116 4,167,054 0 - -
Crediclub, S.A. de C.V., S.F.P. 691 4.0 8.16 3 74,913 S/I X Ver

(1) It corresponds to the sum of claims submitted to Financial Institutions and to CONDUSEF.

NA: It does not apply in those cases where the information in the regulatory reports from which the information is taken is not consistent.

(2) Complaint Rate per 10,000 customers.- It is the Total Claims at Condusef and the Financial Institution divided by the number of clients of the financial institution per 10,000.

NA: For those institutions that did not register controversies concluded in the period, a User Service Performance Index is not generated

> (DATA). In the case of the Condusef Evaluation, there are no evaluated products.

Consult the information available at the financial institution office of Crediclub SA de CV SFP in the following Link

The information provided here corresponds only to that of CREDICLUB and that for information on the entire Popular Financial Corporations sector, you can access the site http://www.buro.gob.mx.

The Financial Institutions Bureau contains information from CREDICLUB, S.A. DE C.V., SFP, about our performance vis-a-vis Users, for the provision of products and services. We invite you to check it out on the page www.buro.gob.mx or on our website www.crediclub, com